Don’t forget to add a comprehensive call reporting solution
To survive in today’s ever-changing business environment, it is imperative for a business to adopt the latest technology in communications. If you’re like most businesses, an investment as such will require that it’s working correctly and that the benefits are felt almost immediately. One way to validate this is with a comprehensive call accounting and reporting solution. Having visibility or better yet accountability, into call activity, fraud or network abuse will become a necessity.
If this sounds all too familiar and you are about to embark on this voyage of upgrading or changing your phone system. You may want to consider how valuable your time is and how you plan on reporting on your new system. Most included tools today are clunky and lack the reporting required to address customer requests or network concerns. They also lack a very important ingredient “ease of use”. For today’s fast paced environments, on demand or automated reporting is the preferred option. If you are currently reporting on call activity, or are considering complementing your current phone system, ask yourself the following:
- Are the reports available via standard web browser?
- Are the reports automatically sent via email to appropriate group managers?
- Are the reports precise and accurate but still simple to understand?
CommView Web is @Comm’s cloud-based Call Accounting & Reporting Solution. Our easy-to-use and deploy service is found in businesses of all sizes: ranging from as few as 10 to over 30,000 extensions, from single site networks to complex multi-site, multi-vendor networks. CommView Web delivers seamless reporting compatibility for voice networks made up of virtually all PBX or IP-PBX manufacturers, including: Avaya, Cisco, Mitel, NEC, ShoreTel and other PBX and IP-PBX manufacturers.
Benefits:
- Easy to use
- Quick to deploy
- Simple to purchase
- Fully Scalable – can grow as your voice network and/or reporting needs grow
- No dedicated hardware to purchase, deploy or administer
- No software licenses to purchase
- No applications to administer or update
- Rapid Return on Investment
- 30 – day no-cost, no-obligation trial
Categorised in: Call Accounting and Reporting
